ho77 Privacy Policy
At ho77, your privacy matters as much as your gameplay. This policy explains exactly what personal data we collect, why we collect it, how it is used, who we share it with, and what rights you hold over your own information.
Your Privacy Is Protected: ho77 is committed to safeguarding the personal data of all players on its platform. We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. All data handling is carried out in accordance with this Privacy Policy. Players must be 21 years of age or older to use ho77 services.
Section 01
1. Introduction
This Privacy Policy governs the collection, use, storage, and disclosure of personal data by ho77 ("ho77", "we", "us", or "our") in connection with your use of the ho77 online casino and sports betting platform accessible at ho77.io (the "Platform"). This policy applies to all users of the Platform, including registered account holders and unregistered visitors.
By accessing the ho77 Platform, creating an account, making a deposit, placing a bet, or otherwise using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you must discontinue use of the Platform immediately.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are published on the Platform and incorporated by reference. In the event of a conflict between this Privacy Policy and the Terms & Conditions on matters of data privacy, this Privacy Policy shall prevail.
ho77 operates as an online gaming and sports betting platform serving players in Bangladesh and other permitted jurisdictions. All customer-facing communications, including this Privacy Policy, are provided in English. Bangladesh Standard Time (BST, UTC+6) applies to all time references within this document unless otherwise stated.
Section 02
2. Data We Collect
ho77 collects several categories of personal data, depending on how you interact with the Platform. The categories below describe what we may hold about you at any given time.
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number, photographic ID document | Registration, KYC verification |
| Contact Data | Email address, mobile phone number, residential address (city, district, postal code) | Registration, account updates |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, Visa/Mastercard last four digits, transaction amounts, deposit and withdrawal history | Payment processing |
| Gaming Data | Game session records, bet amounts, win/loss history, bonus usage, tournament participation | Ongoing platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, referral source | Automatic collection on access |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp message records with our support team | Customer support interactions |
| Preference Data | Marketing communication opt-ins/opt-outs, language preference, responsible gaming tool settings | Account settings, responsible gaming tools |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric identifiers unless specifically required by applicable law or regulation and only with your explicit prior consent.
Section 03
3. How We Collect Your Data
ho77 collects your personal data through the following channels and mechanisms:
- Direct Interaction: You provide data directly when you register an account, complete the identity verification process, make a deposit or withdrawal request, contact our customer support team, or respond to promotions and surveys.
- Automated Technologies: When you access the ho77 Platform, we automatically collect technical data through cookies, server logs, pixel tags, and similar tracking technologies. This includes your IP address, device identifiers, and session behaviour data.
- Payment Processors: When you initiate a financial transaction, your payment provider (such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard) transmits transaction confirmation data to ho77 for the purpose of crediting your account balance.
- Game Providers: Our third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) transmit game session results, bet records, and round outcomes to ho77 for account crediting, dispute resolution, and responsible gaming monitoring purposes.
- Identity Verification Partners: Where required, ho77 uses regulated third-party KYC service providers to validate government-issued identification documents and confirm address details. These providers process your data under strict data processing agreements.
- Publicly Available Sources: In limited circumstances, we may supplement your profile with data from publicly available sources where this is necessary to verify your identity or assess risk, in compliance with applicable legal requirements.
Section 04
4. Legal Basis for Processing
ho77 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:
- Contractual Necessity: Processing is required to fulfil our contractual obligations to you as a registered player — for example, operating your account, processing deposits and withdrawals, and settling bets.
- Legal Obligation: Processing is necessary to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, know-your-customer (KYC) obligations, fraud prevention mandates, and financial record-keeping rules.
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided those interests are not overridden by your data protection rights. This includes platform security, fraud detection, improving our services, and responsible gaming monitoring.
- Consent: Where we rely on your consent for processing — for example, for sending optional marketing communications or setting non-essential cookies — you may withdraw that consent at any time by contacting us at [email protected] or updating your account preferences. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Section 05
5. How We Use Your Data
ho77 uses the personal data we collect for the following specific purposes. We do not use your data for any purpose incompatible with those listed below without first obtaining your explicit consent.
- Account Management: Creating, maintaining, verifying, and securing your player account, including password recovery and account settings management.
- Transaction Processing: Processing deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records of all transactions.
- Identity Verification (KYC): Confirming your age (21+ requirement), identity, and address in accordance with our obligations to prevent underage gambling, fraud, and money laundering.
- Game Delivery: Facilitating access to casino games and sports betting markets, settling outcomes correctly, and maintaining a complete record of your gaming activity.
- Responsible Gaming: Monitoring your gaming behaviour to identify potential signs of problem gambling, applying the responsible gaming limits and tools you have configured, and contacting you proactively if our systems flag a concern.
- Customer Support: Responding to your enquiries, resolving disputes, investigating complaints, and maintaining a record of our communications for quality assurance and training purposes.
- Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, multi-accounting, bonus abuse, identity theft, money laundering, and other illegal or prohibited activities.
- Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates by email, SMS, or WhatsApp — where you have opted in to receive such communications. You can opt out at any time.
- Platform Improvement: Analysing aggregated and anonymised usage data to improve the Platform's features, performance, game selection, and user experience.
- Legal Compliance: Fulfilling our legal and regulatory obligations, responding to lawful requests from authorities, and enforcing our Terms & Conditions.
Section 06
6. Data Sharing and Disclosure
ho77 does not sell, rent, or trade your personal data to third parties for their own independent commercial purposes. We share your data only in the circumstances described below, and only to the extent necessary for the stated purpose.
- Payment Processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment partners receive the minimum data necessary to process your financial transactions. These partners operate under their own privacy policies and are independently responsible for their data handling practices.
- Game Studios and Platform Providers: Third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and bet data necessary to deliver their games and settle outcomes. They do not receive your identity or financial data beyond what is technically necessary.
- KYC and Fraud Prevention Providers: Regulated identity verification and fraud screening service providers process your identity documents and address data on our behalf under strict data processing agreements that prohibit independent use of your information.
- Customer Support Tools: Our live chat, email, and WhatsApp support operations may be facilitated by third-party platforms. These providers act as data processors and are contractually bound to process your data solely for the purpose of delivering support services to ho77.
- Legal and Regulatory Authorities: ho77 will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities when required to do so by applicable law, court order, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of ho77, its players, or others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of ho77's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players via email in advance of any such transfer and of any resulting changes to this Privacy Policy.
All third parties who process your data on ho77's behalf are required to implement appropriate technical and organisational security measures and to process your data only in accordance with our documented instructions.
Section 07
7. Cookies and Tracking Technologies
ho77 uses cookies and similar tracking technologies on the Platform to ensure proper functionality, improve your experience, and gather analytics data. A cookie is a small text file stored on your device when you access a website. The following categories of cookies are used on the ho77 Platform:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your account preferences, enable secure payment flows, and ensure the Platform loads correctly. | No — required for core function |
| Performance / Analytics | Collect anonymised data about how users navigate the Platform — pages visited, session duration, error events — to help us improve performance and usability. | Yes — via account settings |
| Functionality | Remember your display preferences, game favourites, and responsible gaming tool configurations across sessions. | Yes — via account settings |
| Marketing / Targeting | Used only where you have opted in to marketing communications; enable relevant promotional content to be shown based on your activity on the Platform. | Yes — opt out at any time |
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect the core functionality of the Platform and may prevent you from logging in or completing transactions. For analytics and marketing cookies, you may update your preferences at any time through your account settings or by contacting [email protected].
Section 08
8. Data Retention
ho77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, or reporting obligations. The table below summarises our standard retention periods by data category.
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity and KYC Documents | 5 years after account closure | AML and regulatory compliance obligations |
| Financial Transaction Records | 7 years after each transaction | Financial record-keeping and audit requirements |
| Gaming History | 5 years after last gaming activity | Dispute resolution, responsible gaming monitoring |
| Customer Support Records | 3 years after the support interaction | Dispute resolution, quality assurance |
| Technical / Log Data | 12 months from collection | Security monitoring, fraud detection |
| Marketing Preferences | Until you opt out or close your account | Consent management |
After the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be associated with you. Where data cannot be immediately deleted due to technical constraints, we will isolate it from further processing until deletion is possible.
Section 09
9. Data Security
ho77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our key security commitments include:
- SSL/TLS Encryption: All data transmitted between your device and the ho77 Platform is encrypted using 256-bit SSL/TLS technology, ensuring that your personal and financial information cannot be intercepted in transit.
- Secure Data Storage: Personal data is stored on secured servers with access restricted to authorised personnel only. Access controls are enforced on a need-to-know basis, and all access events are logged and audited.
- Password Security: Account passwords are stored using industry-standard cryptographic hashing. ho77 staff members never have access to your plain-text password and will never ask you to provide it.
- Fraud Detection Systems: Automated systems continuously monitor account activity for patterns indicative of unauthorised access, fraudulent transactions, or identity misuse, and trigger alerts for human review where appropriate.
- Vendor Security Standards: All third-party data processors engaged by ho77 are required to maintain security standards consistent with or exceeding those described in this section, and are subject to regular security assessments.
- Incident Response: In the event of a data security incident that may affect your personal data, ho77 will notify affected players without undue delay and will take all necessary remedial steps to contain the incident and prevent recurrence.
While ho77 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. You play an important role in keeping your account safe by using a strong, unique password and by reporting any suspected unauthorised access to [email protected] immediately.
Section 10
10. Your Data Rights
As a user of the ho77 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" along with sufficient information to verify your identity. ho77 will respond within 30 days of receiving a valid request.
Data Subject Rights
Your Rights Over Your Personal Data
ho77 respects your data rights and makes it straightforward to exercise them. Contact [email protected] to submit any of the following requests.
Right of Access
You have the right to request a copy of the personal data ho77 holds about you, including the categories of data held, the purposes of processing, and how long the data will be retained.
Right to Rectification
If any personal data ho77 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent, or where processing was unlawful — subject to our legal retention obligations.
Right to Restrict Processing
You have the right to request that ho77 temporarily restricts processing of your personal data while a dispute about its accuracy or the lawfulness of its processing is being resolved.
Right to Data Portability
Where processing is based on your consent or a contract, you may request a structured, machine-readable copy of the personal data you provided to ho77, for transfer to another service provider.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances justify it.
Privacy Commitments
How ho77 Protects Your Privacy
Beyond legal compliance, ho77 has built privacy protection into the fabric of how we operate. Here are the six principles that guide our approach to your data.
256-bit SSL Encryption
Every data transmission between your browser and the ho77 Platform is protected by bank-grade SSL/TLS encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
No Data Selling — Ever
ho77 has a firm policy against selling, renting, or trading your personal data to third parties for their own marketing or commercial purposes. Your data is used exclusively to operate and improve your experience on the ho77 Platform.
Strict Access Controls
Access to personal data within ho77 is granted only to staff members who require it to perform their specific role. All access events are logged, audited regularly, and subject to internal review processes.
Vendor Due Diligence
Every third- party data processor used by ho77 — from payment providers to game studios — is vetted for security standards and bound by contractual data processing agreements that prohibit unauthorised use of your personal information.
Player-Controlled Preferences
You remain in control of your marketing preferences, cookie settings, and responsible gaming data configurations at all times. Update your preferences through your account settings or by contacting our support team at any hour.
Regular Policy Reviews
ho77 reviews this Privacy Policy at least annually and following any significant change to our data processing activities, platform functionality, or applicable legal requirements. Registered players are notified of material updates by email.
Section 11
11. Minors and Age Restriction
The ho77 Platform is strictly intended for adults aged 21 years and above. ho77 does not knowingly collect, store, or process personal data from individuals under the age of 21. Our registration process includes mandatory date-of-birth collection, and our KYC verification procedures are designed to confirm that all registered players meet this minimum age requirement before any real-money activity is permitted.
If ho77 becomes aware — through our KYC processes, fraud monitoring systems, or any other means — that a registered user is under the age of 21, we will immediately suspend the account, freeze any associated balance pending investigation, and permanently close the account following confirmation of the age breach. Any winnings accumulated by an underage player will be forfeited in accordance with our Terms & Conditions.
If you believe that a minor has registered on the ho77 Platform or has gained access to an existing account, please contact us immediately at [email protected] so that we can investigate and act without delay. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.
Section 12
12. Third-Party Links and Embedded Content
The ho77 Platform may, from time to time, contain references to third-party services — including game studios, payment gateways, and responsible gaming organisations. While ho77 takes care to link only to reputable organisations, we have no control over the content, privacy practices, or data handling procedures of any third-party platform or service.
This Privacy Policy applies solely to the ho77 Platform and the data we collect and process in connection with its operation. It does not apply to any data you provide to, or that is collected by, third-party services accessed through or referenced by the Platform. We strongly encourage you to review the privacy policy of any third-party service before submitting personal data to it.
ho77 accepts no liability for the privacy practices, security measures, or data handling conduct of third-party services, regardless of whether those services are accessed via a link, embedded feature, or integrated tool present on the ho77 Platform.
Section 13
13. Changes to This Privacy Policy
ho77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, new legal or regulatory requirements, changes to the Platform's functionality, or other operational developments. All changes will be published on this page with a revised "Last Updated" date at the top of the document.
Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — ho77 will provide advance notice to registered players via the email address associated with their account at least 14 days before the changes take effect. Your continued use of the Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.
We encourage all players to review this Privacy Policy periodically to stay informed about how ho77 protects and uses your personal data. The most current version of this Privacy Policy is always accessible at ho77.io/privacy-policy and supersedes all previous versions.
Stay Informed: Registered players will receive an email notification at least 14 days before any material change to this Privacy Policy takes effect. Ensure your registered email address is current and check your inbox — including your spam folder — for communications from [email protected].
Section 14
14. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ho77 handles your personal data, please contact our dedicated privacy team using the details below. We are committed to responding to all privacy-related enquiries within 5 business days, and to resolving data subject rights requests within 30 days of receipt of a valid, verifiable request.
- Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
- Live Chat: Available 24/7 directly on the ho77 Platform
- WhatsApp Support: Available 8 AM – 11 PM Bangladesh Standard Time (UTC+6)
- Response Time: Email enquiries are typically answered within 12 hours; data rights requests within 30 calendar days
When submitting a data rights request, please include your registered username, the email address associated with your ho77 account, and a clear description of your request. We may need to verify your identity before processing certain types of requests to ensure your data is not disclosed to an unauthorised third party.
ho77 takes all privacy complaints seriously. If you are not satisfied with our response to your complaint or request, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.
Privacy Contact
For all privacy-related enquiries and data rights requests, reach our team directly:
Email Support
Live Chat
Available 24/7
8 AM – 11 PM BST (UTC+6)
All data rights requests are handled within 30 calendar days of receipt of a valid, verified request.
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